Frequently Asked Questions
Everything you need to know about our premium hair products and services.
What is the quality of the hair used in Ygwigs products?
We use 100% high-quality human hair for all our wigs and hairpieces, ensuring a natural look, soft texture, and the ability to style with heat tools just like your own hair.
How long does shipping take and what are the costs?
We offer worldwide shipping. Processing typically takes 1-3 business days, and delivery usually takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on your destination.
Can I return or exchange my wig if I am not satisfied?
Yes, we accept returns and exchanges within 15 days of receipt, provided the wig is in its original condition, with lace uncut and hair unwashed. Please contact our support team to initiate the process.
How do I choose the correct cap size for my wig?
Most of our wigs come in a medium cap size that fits 95% of customers. We also provide adjustable straps and combs for a secure fit. Please refer to our Size Guide on the product page for detailed measurement instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Klarna or Afterpay to make your shopping experience more convenient.
How should I care for my human hair wig to ensure it lasts?
To maintain longevity, we recommend washing your wig every 2 weeks with sulfate-free shampoo, air drying on a wig stand, and using a wide-tooth comb to prevent tangling and shedding.